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Instructions For Returning Goods

For fastest service, be sure to read and follow detail information below before packaging and returning your item:

(1) Defective Products. We will accept returns on website purchases within two week of delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost. The customer is liable to confirm with Beads.us for a advisable shipping method.The defective products can be refund or replaced as soon your returned beads arrives.

(2) Non-defective Products. Products that are not defective can be returned for replacement, even if just for the product is unsatisfactory for the application, but must apply within 14 days from the arrival date of shipment. The customer should be responsible for all shipping costs and all taxes.

Customers will only be charged once at most for shipping costs. No-restocking to be charged to the consumers for the return of the product.
The refund will be returned to the original payment account, the credit card will be received around 7-14 days, PayPal will be received immediately.
If you want to return or change the goods, the cost depends on the shipping method and your address.

Prior to returning the product, contact Beads.us customer service department for a Return Authorization. All products returned to Beads.us must be securely packaged in the proper shipping materials and reach Beads.us without damage and please note that the parcel is for 'return products'.

All returns should be sent to:

Consignee:Chen Zhenlin.
Room 803 Jinsheng Building,
No.128 Fengyuan Road,
Liwan District, Guangzhou,Guangdong, China
TEL:+86 020-81634887

Please notify our customer service staff that your product is being shipped back.
Any further details, you can please submit a ticket for a reply.

Useful Link :
Submit a support ticket

However, customer have the right to cancel the order within 14 working days. This 14-day period begins on the day when you receive your purchase for goods, and on the day you accept the offer for supply of services. You can cancel this order for any reason and without penalty. But you will have to pay the postage costs of shipping goods back to us.

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